Why Apple Messages for Business?
Turn the Messages app your customers use every day into a full customer journey—from first touch to final conversion.
Elevate Brand Image & Trust
Display your verified name, logo, and profile in Apple Messages—backed by official Apple verification.
By integrating with native Apple entry points such as Apple Maps, Safari, Siri, and Message Suggest, and supporting non-native channels like links, QR codes, email, and website placements, we enable customers to easily discover and start conversations with your brand wherever their journey begins.
Create Interactive Customer Journeys
Move beyond plain text with Apple's high-fidelity messaging.
Use List Pickers, Time Pickers & Rich Links to guide customers step by step—letting them inquire, choose, and decide, all within Messages.
Efficient Service with Automation & Live Agents
Scale service without losing quality.
Chatbots handle FAQs 24/7.
Route complex/high-value chats seamlessly to human agents.
Keep full context for consistent, personalized support.
Smooth & Secure Apple Pay Experience
Turn chats into transactions — natively.
Pay with Face/Touch ID via end-to-end encrypted Apple Pay flows.
No redirects. Less drop-off. Clear path to conversion.
Works for orders, subscriptions, bookings, and more.
Key Features
- List & Time Picker
- Rich Links & Multimedia
- Quick Replies & Forms
- Apple Pay
- Apple Maps
- OAuth Login
List & Time Picker: Tap to Choose, Tap to Book
Combine list and time pickers to let users:
Select products, services, or categories from structured lists.
Pick available slots and confirm/reschedule appointments right in chat.
Integrated with iOS calendar to auto-detect conflicts—cutting back-and-forth and errors.
Rich Links & Multimedia: More Visual, More Persuasive Communication
Rich Links: Display branded webpages or product cards directly in chat—with titles, descriptions, and image previews.
Multimedia: Share high-quality images, videos, and PDFs for demos, guides, or remote support.
Quick Replies & Forms: Faster Interactions, Better Data
Quick Replies
Pre-set options (e.g., “Yes/No,” “View Order”) for one-tap replies.
Reduce typing, speed up conversations, ideal for high-frequency workflows and campaigns.
Forms
Embed forms (sign-ups, surveys, etc.) directly into the chat.
Collect key information seamlessly, boosting completion rates and accuracy.
Guide users from quick choices to detailed inputs—understand them better and enrich customer profiles and leads.
Apple Pay: Close Every Conversation with a Payment
Send payment requests directly in chat.
Pay in one tap with Apple Pay (Face ID/Touch ID) — secure, compliant, and seamless. No redirects, no card entry. Turn conversations into revenue.
Apple Maps: From discovery to directions in a single tap
Let users discover your business and start a conversation directly from Apple Maps listings.
Show store details such as address, opening hours, and contact options inside the chat.
Offer one-tap access to directions, so users can navigate to your store right after confirming a booking or inquiry.
OAuth Login: Secure identity, personalized experiences
Use OAuth-based login inside the conversation to recognize users and personalize service:
Let users log in with your existing account or third‑party identity providers.
Pull consented profile info (like name or membership level) to tailor service.
Keep authentication inside Messages to reduce friction and drop-off.
Get Started with Apple Messages for Business
Make your brand discoverable and reachable in the native Messages app on every Apple device.
